Rent

1. How can I check my current account balance?
You can check your account balance by calling (518) 641-7500 and selecting option 1.

2. When is my rent due?
Per your lease agreement, the rent is always due on the 1^st of every month.
Per NYS law, your rent is considered late if received after the 5^th of the month and we are required to send you a Fourteen (14) day demand to tenant notice.

If rent payments are not received by the 10^th of the month, a late fee will be accessed and placed on your account. Per NYS law you will be charged 5% of your rent amount not to exceed $50. However, the maximum late fee we charge is $25.
A late fee will not be charged to accounts with balances under $50.

3. I receive Section 8 rental assistance, but the Section 8 payment is not showing on my monthly rent bill.
Not to worry, It’s most likely a timing issue. Our rent bills are mailed before the 1st of the month and Section 8 payments are received and applied to accounts after the 1st of the month.

If you are unsure of your portion of the rent, feel free to contact our office and we will be happy to assist you. Or you can reach out to your Section 8 caseworker.

4. DSS pays for all or a portion of my rent, why did I get a late notice?
Not to worry, It’s most likely a timing issue. The Department of Social Services (DSS) sends a voucher around the 1^st of the month before sending payments. The actual DSS payments are not received until after the 10^th of the month. Once payment is applied to the accounts, the late fees are removed. Unless the remaining balance is over $50. Please feel free to call our office if you have any questions.