Amid ongoing concerns about COVID-19 (Coronavirus), circumstances beyond our control have forced our normal business practices to change, effective immediately non-essential staff’s contact with the public will be by appointment only through Friday March 20, 2020. For all other matters our staff will be available to assist you via phone, fax, and e-mail. The Albany Housing Authority (AHA) is closely monitoring the latest reports from the Centers for Disease Control (CDC), the World Health Organization (WHO), and the NYS Department of Health. The health and safety of our residents and employees is our top priority.

Below is a list of services available online and via phone:

 We encourage you to use our website from home, 24/7 at www.albanyhousing.org to make payments, apply for housing, and view Section 8 Landlord payments. We’ve made a number of enhancements that make it easier than ever to manage these tasks digitally.

 We continue to offer customer support by calling 518-641-7500 (Option 1) 24/7. Using this phone number you can check your rent balance and your status on the waiting list.

 Please report any maintenance issues using the maintenance line 518-447-0047 24/7.

To reach a staff member directly, please call (518) 641-7500 and use option “2” for the spell by name directory. Fax numbers for staff and their e-mail addresses will be available on their voicemail should they be on another call. Please remember that our staff will be handling an unusually high volume of calls at this time and leaving only one message is encouraged.

Documents for the following departments can be faxed to:

Housing Choice Voucher Program (Section 8) and Applications/Move-Ins-(518) 641-7548

Public Housing- (518) 641-7549

Managers and all other employee fax numbers will be available on their voicemail.

Appointments, Inspections, and Work Orders:

If you or any person you live with has been experiencing symptoms of acute respiratory illness, a fever (100.4 F or 37.8 C or higher), has recently traveled out of the Capital Region, or has any reason to believe you may have been personally exposed to an acute respiratory illness or around people who are ill, please let us know immediately. This information will be kept confidential in our office and is for preventative purposes only.

 Emergency Work Orders-Will be addressed as soon as possible. Emergency protocols will be used.

 Annual and Non-Emergency Inspections- Have been cancelled until further notice- We will continue to perform inspections for move-ins.

Section 8 Voucher Holders living in units not owned by AHA and Landlord’s may still request an inspection if the unit contains conditions that are life threatening or unsanitary. Call (518) 641-7497 for emergency inspections only.

We’ve augmented daily cleaning procedures with the use of disinfectant products on high-touch surfaces and working to keep hand sanitizer readily available for all staff. We are also working diligently to educate office and front line staff on best practices recommended by the CDC. This includes proper hand-washing, especially after handling cash and documents as well as implementing a temporary “no hand shake” policy. As always, we are still committed to providing exceptional customer service.