To minimize the potential spread of the novel coronavirus (COVID-19), and out of an abundance of caution, all Albany Housing Authority offices are closed to walk-in traffic until further notice.

While we recognize the inconvenience this may cause, we take our commitment to the safety of this community very seriously. These measures have been taken in a concerted effort to protect our clients, residents and staff.

Documents may be placed in any of the drop boxes found at every site manager’s office and the front and rear entrances of 200 South Pearl Street.

Rent payments (Check or Money Order) may be placed in the drop box located outside of the building, to right of the 200 South Pearl Street entrance. Please make sure your name and address is written clearly on your payment

DO NOT PUT CASH IN THE DROP BOX

While our doors may be closed during this time, our phones lines remain open. Below is a list of services available online and via phone:

• We encourage you to use our website from home, 24/7 at albanyhousing.org to make payments, apply for housing, and view Section 8 Landlord payments. We’ve made a number of enhancements that make it easier than ever to manage these tasks digitally.

• We continue to offer customer support by calling 518-641-7500 (Option 1) 24/7. Using this phone number you can check your rent balance and your status on the waiting list.

• Please report any maintenance issues using the maintenance line 518-447-0047 24/7.

To reach a staff member directly, please call (518) 641-7500 and use option “2” for the spell by name directory. Fax numbers for staff and their e-mail addresses will be available on their voicemail should they be on another call. Please remember that our staff will be handling an unusually high volume of calls at this time and leaving only one message is encouraged.

Documents for the following departments can be faxed to:

Housing Choice Voucher Program (Section 8) and Applications/Move-Ins-(518) 641-7548

Public Housing- (518) 641-7549

Managers and all other employee fax numbers will be available on their voicemail.

Appointments, Inspections, and Work Orders:

If you or any person you live with has been experiencing symptoms of acute respiratory illness, a fever (100.4 F or 37.8 C or higher), has recently traveled out of the Capital Region, or has any reason to believe you may have been personally exposed to an acute respiratory illness or around people who are ill, please let us know immediately. This information will be kept confidential in our office and is for preventative purposes only.

• Emergency Work Orders-Will be addressed as soon as possible. Emergency protocols will be used.
• Inspections- At this time inspections are being performed as scheduled

We apologize for the inconvenience and appreciate your patience as we work through this together.