Welcome to Our Operations Department
At the Albany Housing Authority, our Operations Department is dedicated to ensuring the smooth and efficient management of our properties. We take pride in providing quality housing and excellent services to our residents.
Our Responsibilities
- Maintenance Coordination: Our dedicated maintenance staff plays a crucial role in ensuring the comfort, safety, and functionality of our properties. From routine upkeep to emergency repairs, our team is committed to providing prompt and professional service.
Our Services
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- Routine Maintenance: Our proactive approach includes regular inspections and maintenance to prevent issues before they arise. This includes tasks such as HVAC servicing, plumbing checks, and electrical system inspections.
- Emergency Repairs: We understand that emergencies can happen at any time. Our maintenance staff is available around the clock to address urgent repairs such as plumbing leaks, electrical outages, and heating failures.
- Groundskeeping: Our team also takes pride in maintaining the outdoor areas of our properties. This includes landscaping, snow removal, and ensuring that common areas are clean and well-maintained.
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- Property Management: Our operations team oversees the day-to-day management of our properties, ensuring they are well-maintained and compliant with all regulations. We offer support for various needs, including move-in assistance, lease renewals, and resolving tenant concerns.
Why Choose Us?
- Expertise: Our operations team consists of experienced professionals who are knowledgeable about property management and maintenance best practices and regulations.
- Commitment to Excellence: We strive for excellence in all aspects of property management and maintenance, aiming to create a safe, comfortable, and enjoyable living environment for our residents.
Contact Us
we are committed to providing a safe and comfortable living environment for all our residents. Our 24-Hour Maintenance Line ensures that you can reach us anytime you need assistance with urgent maintenance issues.
How to Reach Us
To report maintenance issues, please call our 24-Hour Maintenance Line at (518) 447-0047.
What Constitutes an Emergency?
Emergencies are situations that pose an immediate threat to health, safety, or property. Examples include:
- No Heat or Air Conditioning: Complete loss of heating during cold weather or air conditioning during hot weather.
- Electrical Hazards: Exposed wires, power outages affecting essential services, or electrical sparks.
- Gas Leaks: Any suspected gas leak should be reported, call 911 immediately before contacting the maintenance line.
- Water Leaks/Flooding: Significant water leaks or flooding that cannot be contained.
- Sewage Backups: Any sewage issues that pose health risks.
- Fire: If you experience a fire, call 911 immediately before contacting the maintenance line.
- Broken Locks or Doors: Issues with locks or doors that compromise your safety.
Please note non-emergency maintenance requests will be addressed during regular business hours.
We are here to assist you and ensure that your experience with the Albany Housing Authority exceeds your expectations.
Thank you for choosing the Albany Housing Authority. We look forward to serving you and meeting your housing needs.
Colleen O’Keefe
Director of Operations
200 South Pearl Street
(518)641-7615
cokeefe@albanyhousing.org
