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City of Albany Announces Updated Availability of Services

By albanyhousing | Published: June 8, 2020

* * NEWS RELEASE * *

City of Albany Announces Updated Availability of Services

In-person services will resume at City Hall by appointment only.

Masks will be required to enter City buildings.

ALBANY, NY – Mayor Kathy Sheehan announced that Albany City Hall will begin to reopen to the public by appointment only as part of the Capital Region Phase Two reopening.

To protect the health and safety of our residents and employees, residents are encouraged to continue accessing services online and by phone, when possible.

In-person services at certain departments will be available by appointment only during the transitional reopening stage. Masks will be required to enter City buildings. Some buildings and departments will remain closed to the public due to staffing limitations during Phase Two.

Please see below for a department-by-department list of City Service updates.

City Hall Updates:

City Treasurer & Parking Violations Bureau:

  • The Albany City Treasurer’s office and Parking Violations Bureau (PVB) will be open to the public by appointment only. To schedule an appointment with the City Treasurer’s Office, please call (518) 434-5036. To schedule an appointment with the Parking Violations Bureau (PVB), please call (518) 434-5006.
  • The Parking Violations Bureau (PVB) is open by appointment for individuals to plead to their parking ticket, schedule court dates, participate in the late fee amnesty, and pay their parking tickets in the Treasurer’s office.
  • Residents are encouraged to continue accessing services online and by phone, when possible. PVB can be reached via email at parkingticketappeal@albanyny.gov; by mailing in their payment or plea to City Hall, Room 203, Albany, NY 12207; or by telephone at (518) 434-5006 (messages are returned within one (1) business day if no one is available to answer your call).
  • You may also view and/or pay your parking tickets online here:  https://albany.rmcpay.com/ . Make sure have your citation number, license plate number or your VIN number.
  • You may also submit a Parking Ticket Reduction Office Application online. This document is required to request a parking ticket be reduced to a lesser violation or penalty amount if it is determined the ticket was issued in error or ticket recipient has good cause for dismissal or a valid legal defense.
  • The Treasurer’s Office is open on the First Floor of City Hall, Room 110, to accept cash or check payments for property taxes, waste collection fee bills, water bills and property fines. Residents are encouraged to continue accessing services online and by phone.  The Treasurer’s Office can be reached by e-mail at either taxbilladdresschange@albanyny.gov, or taxbill@albanyny.gov; or by phone at (518) 434-5036.

City Clerk:

  • To schedule an appointment for City Clerk services, email clerkinfo@albanyny.gov or call (518) 434-5085
  • Phone support will be provided 9:00am-11:00am and 3:00pm-4:00pm. If calling outside those hours, please leave a detailed message and you will receive a follow-up phone call.
  • The Office of the City Clerk will provide all services either online, by mail, or by appointment, as follows:
  • Marriage Licenses (by appointment only)
  • Residential parking permits (online or by appointment only)
  • Dog Licenses (electronic application or by appointment only)
  • Certified copies of marriage records (mail, online, or by appointment)
  • Passports (by appointment only – no longer providing photos)
  • Cabaret (online or by mail)
  • SLA (by mail only)
  • Handbills (by appointment only)
  • FOILs (electronic submission via online, mail in request, or by appointment)
  • Food Vendor Permits (digital submissions, mail, or by appointment)
  • Special Events (online only)
  • Secondhand/Junk Dealer (by appointment only)
  • Street Renaming (by mail or electronically)
  • Hen Licenses (by mail or electronically)
  • Bell Jar/Bingo/Game of Chance Licenses (by appointment only)
  • Domestic Partnerships (by appointment only between 1:30pm and 3:30pm daily)

Vital Statistics:

  • To schedule an appointment, please call (518) 435-5045 or email Vital@albanyny.gov
  • Appointments are available 9:00am-12:00pm and 1:00pm-4:00pm.
  • Phone service will be available 9:00am-11:00am and 3:00pm-4:00pm. If calling outside those hours, please leave a voicemail and your message will be returned as soon as possible.
  • The Office of the Vital Statistics will provide all services as follows:
  • Birth Certificate requests (by phone, mail, or appointment)
  • Death Certificate requests (by phone, mail, or appointment)
  • Genealogical requests (by phone or mail)
  • Funeral director support (by appointment)
  • All other inquiries for support (certificate corrections, help with completing vital forms, etc.) will be reviewed and appointments will be made if necessary.
  • Vital Statistics forms are available online here. Customers may fill out the form online and contact the office for directions to complete the request by email, phone, or to schedule an appointment

Department of Assessment:

  • To schedule appointment please call (518) 434-5155 and leave a message with name, reason for call and property address and a member of the Department will return call within the hour to either assist or schedule a time for assistance.
  • All assessment services will continue to be available remotely. If a property owner needs assistance and that assistance cannot be completed via email or telephone, a member of the Department of Assessment will be available for appointments between 10:00am and 2:00pm, Monday through Friday.
  • Property owners needing assistance completing their assessment protest (deadline June 22) may do so by scheduling an appointment.
  • Any questions regarding exemptions or assessments can be answered via telephone or by emailing TKingston@albanyny.gov.
  • All historical assessment information can be requested through email by emailing cmirando@albanyny.gov.
  • 2020 Grievance forms may be submitted to assessmentprotest@albanyny.gov, mailed to 24 Eagle Street, City Hall Room 302, Albany, NY 12207 or hand delivered between 10:00am and 2:00pm.

Corporation Counsel:

  • To schedule an appointment please contact hmorris@albanyny.gov or call (518) 434-5050
  • The Corporation Counsel’s Office is open for services and to accept bid submissions. Appointments are recommended.
  • The following services can be found online here:

Human Resources:

Other City Departments:

Albany Police Department:

  • APD will continue responding to all emergency calls for service 24/7.
  • Minor calls for service, such as minor property complaints, may be handled via phone or through a postponed report.
  • Access to administrative reports, including police incident reports and FOIL responses, will be handled via email and/or phone. No in-person document requests will be facilitated at Police Headquarters (165 Henry Johnson Boulevard).
  • Police Headquarters (165 Henry Johnson Boulevard) will remain closed to the public until further notice.
  • Please visit the APD webpage or call (518) 438-4000 for more information on non-emergency Police Department information. In an emergency, please dial 911.

Albany Fire Department:

  • AFD will continue responding to all emergency calls for service 24/7.
  • Access to administrative reports, including fire incident reports, will be handled via email and/or phone. No in-person document requests will be facilitated at Fire Headquarters (26 Broad Street).
  • All fire department facilities remain closed to the public until further notice.
  • Please visit the AFD webpage or call (518) 447-7879 for more information on non-emergency Fire Department information. In an emergency, please dial 911. 

Department of General Services:

  • All curbside waste collection and recycling pickup will continue as scheduled.
  • In-person transactions will be available by appointment.
  • Please visit the DGS webpage, call (518) 434-CITY (2489) or email generalservices@albanyny.gov for more information.

 Department of Water & Water Supply:

Department of Buildings & Regulatory Compliance:

  • All permit applications, payments, and other transactions will continue to take place via phone, email, or online.
  • ROP inspections have resumed with appropriate precautions, including the use of social distancing and masks.
  • Construction inspections, emergency inspections, and vacant building inspections will continue to occur.
  • Please visit the Buildings and Regulatory Compliance webpage, call (518) 434-5995, or email codes@albanyny.gov for more information.

Department of Planning & Development:

  • All permit applications, payments, and other transactions will take place via phone, email, or online.
  • Meetings of the Planning Board and Board of Zoning Appeals will continue to be held via teleconference. More information will be included as part of each meeting’s public notice.
  • Please visit the Department of Planning and Development webpage, call (518) 465-6066, or email dpd@albanyny.gov for more information.

Albany Community Development Agency (ACDA):

  • In-person meetings will be available by appointment. You must call (518) 434-5265 to set up an in-person appointment at 200 Henry Johnson Boulevard.
  • Please visit the ACDA webpage, call (518) 434-5265, or email communitydevelopment@albanyny.gov for more information.

Department of Recreation:

Department of Youth & Workforce Services:

  • Transactions that must be facilitated in-person may only occur by appointment. You must call (518) 242-8239 to set up an in-person appointment at 175 Central Avenue.
  • Please visit the Department of Youth and Workforce Service web page, call (518) 242-8239, or email workforce@capreg.org for more information.

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